IT Information

Computer Loan Info

Compass Charter Schools (CCS) provides computers for loan to families currently enrolled in Compass Charter Schools Online Program.(Options Scholars please reach out to your Educational Facilitator.)

Please fill out the forms below and email them to computers@compasscharters.org or Fax (805)590-7077.

For safety of our equipment we prefer to ship to a business address. When filling out the form please provide a business address if you have one. If you do not have a business address, we will ship to a FedEx location closest to the address you provide on the form. You will need to pick up the package from that location. You will receive an email from FedEx with tracking information so you can track the shipments departure and arrival. You will have 5 days to pick up the package before it is returned. Returned packages will be shipped to the next scholar and you will have to reapply for a loaner computer.

Computer Loan Form (English and Spanish)

COMPUTER RETURN

If you wish to return a computer to Compass Please fill out the form below and return label can be emailed.

Computer Return Label Form (English and Spanish)

Please note: All non-returning scholars must return their computer at the end of the year, or within 10 days of withdrawing. Failure to return the computer/equipment will result in a charge of the value of the computer and/or your file will be referred to our attorney for possible legal action.

Technical Support

We will be using Zoho ServiceDesk Plus! All staff and scholars with IT-related questions and issues will need to submit a ticket through this new system.

The CCS HelpDesk gives users various choices for submitting a ticket based on their preferences. If you have a Compass-issued email (e.g., scholars) then the HelpDesk Portal will be the most useful option for you, since it allows you to track the tickets you submit and submit problems you are having with a specific device (e.g., laptop, tablet). If you don’t have a Compass-email, then there is also an online fillable Contact Form you can use to submit a ticket.

Click Here to submit a ticket to our HelpDesk.

Accelerate Curriculum Technical Requirements

Internet Reimbursement Form (English and Spanish)